The Owner’s Role: Working on the Business, Not Just in It, with Charles Jack

Many café owners start their businesses because they love coffee, hospitality, and serving customers. But as a company grows, the owner’s role must evolve beyond day-to-day operations. In this session, Cat & Cloud co-founder Charles Jack will explore the transition from operator to leader, sharing strategies for stepping back from constant firefighting and focusing on the systems, people, and decisions that drive long-term success. Learn how to delegate effectively, develop leaders within your organization, prioritize high-impact work, and create a business that can thrive without your involvement in every detail. Whether you’re opening your first café or managing a growing company, this class will help you shift from working in the business to building the business.

Location: Hogan