Training for Consistency, with Dylan Siemens

Consistency is what transforms a good café experience into a great one. Customers should receive the same quality, hospitality, and attention to detail regardless of who is working, what shift they’re visiting, or which location they enter. In this session, Café Imports Head of Education Dylan Siemens will explore how effective training systems create consistency across teams and operations. Learn how to establish clear standards, document procedures, build accountability, and train employees in ways that lead to reliable execution over time. Whether you’re managing a single café or a growing company, this class will provide practical tools for creating systems that support excellence, strengthen your brand, and deliver a consistently outstanding customer experience.

Location: Kiva